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Have a question, feedback, or need help with your account? We'd love to hear from you.
aigenapps@gmail.comFrequently asked questions
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, not directly by AiGen LLC. iPhone: Settings → Apple ID → Subscriptions → Pursue → Cancel. Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → Pursue → Cancel. Cancelling stops future charges; Pro access continues until the end of the current billing period. Deleting the app does not cancel billing.
How do I request a refund?
Refunds are handled by the store where you purchased. Apple: reportaproblem.apple.com (sign in with your Apple ID, select Pursue, request a refund — approval is at Apple's discretion). Google Play: play.google.com/store/account → Order history → select the Pursue charge → Request a refund (subject to Google's policy, typically within 48 hours of purchase for many cases). AiGen LLC cannot process store refunds from this website. If you need help locating a charge, email us at aigenapps@gmail.com with your account email and approximate purchase date.
How do I delete my account and data?
In the app: Profile → Delete account (two-step confirmation). This permanently removes your projects, messages, uploads, and profile. You can also email aigenapps@gmail.com with subject "Delete my account." See https://aigenpursue.com/account-deletion for details. Deleting your account does not automatically cancel an active store subscription — cancel separately in Apple or Google settings.
How do I restore purchases?
Open Pursue → Profile → Restore purchases. If you previously subscribed with the same Apple ID or Google account, your Pro access should return. If not, email us with your account email and store receipt.
What is included in Free vs Pro?
Free: one active pursuit, full Discovery and plan, Aria daily check-in, and limited Coach messages per day. Pro: multiple pursuits, Sage feedback on uploads, voice mode with your full team, Atlas plan reshaping, generous daily limits on messages, voice, and uploads, and milestone sharing features.
How does the referral program work?
Share your invite code from Profile → Invite friends. When a friend signs up with your code and activates a paid Pro subscription, you each receive Pro bonus time. One code per user; self-referral is not allowed.
The app isn't working — what should I do?
Force-quit and reopen the app. If it persists, email us at aigenapps@gmail.com with your device model and iOS/Android version.
Which languages does Pursue support?
The app supports English, Simplified Chinese, Japanese, Korean, Spanish, French, German, and Portuguese. AI responses follow your in-app language setting. Voice audio may fall back to English for some locales until localized voices are added.
How does launch or promotional pricing work?
We sometimes offer promotional pricing or a free trial for Pro. The exact price, eligibility, and any price-guarantee period are shown in the app or at checkout before you pay — those details control for your purchase. After a promotion ends, renewals are at the then-current price unless you cancel through Apple or Google. See our Terms at https://aigenpursue.com/terms.